Return Policy

1. Who we are

This Return Policy is provided by Kryxelonphrixxen. Our contact details are:

Kryxelonphrixxen
489 Oxford St, London W1C 2AU, United Kingdom
Phone: +44 20 7491 8444
Email: managers@kryxelonphrixxen.world

This policy applies to purchases of PureViora and other products ordered through our website kryxelonphrixxen.ddd. It should be read together with our Terms of Service.

2. Your statutory rights (UK Consumers)

If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include:

• Right to reject faulty goods: If goods do not conform to the contract (e.g. they are faulty, not as described, or not of satisfactory quality), you may reject them within 30 days of ownership or delivery and get a full refund. After 30 days, you may still be entitled to repair or replacement, or a price reduction or refund, depending on the circumstances.
• Distance and off-premises contracts – right to cancel: For most distance contracts (e.g. online orders), you have the right to cancel without giving a reason within 14 days of the day you receive the goods. You then have a further 14 days to send the goods back. We will refund you within 14 days of receiving the goods back or of you providing evidence of having sent them back. We may deduct from the refund the direct cost of return if we informed you that you would bear that cost and you agreed. We may also make a deduction if the goods have been used beyond what is necessary to establish their nature and functioning (e.g. opening sealed packaging for hygiene reasons may affect the right to a full refund for certain products).

This Return Policy does not replace your statutory rights. If there is any conflict between this policy and the law, your statutory rights prevail.

3. Voluntary 14-day return right (no reason)

In addition to your legal rights, we offer a 14-day "no questions asked" return right for unopened products in their original packaging. If you change your mind and the product is unused and in resaleable condition, you may return it within 14 days of delivery for a full refund of the price you paid (excluding original delivery costs unless the product was faulty or we failed to deliver as described). To use this option, you must contact us within 14 days of receipt and follow the return procedure set out below. We reserve the right to refuse a refund under this voluntary scheme if the product has been opened, used, or damaged by you, or if it is not returned within the 14-day period.

4. How to request a return or refund

To request a return or refund:

• Contact us by email (managers@kryxelonphrixxen.world) or by phone (+44 20 7491 8444), or use the contact details on our website. Please provide your order number, name, and the reason for the return (e.g. faulty, changed mind, wrong item).
• We will confirm whether your return is accepted and, if so, provide you with return instructions (e.g. return address, any reference number to include).
• Pack the product securely, ideally in its original packaging. Include a copy of your order confirmation or a note with your name and order number.
• Send the product to the address we give you. We recommend using a tracked service and keeping proof of postage. You are responsible for the cost of return unless we have agreed otherwise (e.g. in the case of faulty or misdescribed goods, we may arrange and pay for return).
• Once we receive and inspect the product, we will process your refund in accordance with section 5.

Products should be returned within 14 days of you notifying us of your wish to cancel (for the statutory right) or within the period we specify for the voluntary scheme. We cannot process refunds for products that we do not receive or that arrive damaged due to inadequate packaging.

5. Refunds

Refunds will be made using the same payment method you used for the order, unless we agree otherwise. We will process the refund within 14 days of the later of: (a) receipt of the returned goods, or (b) receipt of evidence that you have sent the goods back. In practice we aim to process refunds as soon as possible after inspection.

We will refund the full amount you paid for the product (including standard delivery if you paid for it), except:

• Where you have chosen a premium delivery option and we have stated that the cost of return is your responsibility, we may not refund the original delivery cost.
• Where the product has been used beyond what is necessary to establish its nature and functioning, we may make a deduction to reflect the decrease in value, in line with the Consumer Contracts Regulations.
• Where the return is under our voluntary 14-day scheme, we do not refund the original delivery cost unless the product was faulty or not as described.

If you received a replacement or repair instead of a refund, the same principles apply to any subsequent refund. Any refund will be in GBP. If your payment was in another currency, the amount refunded may be subject to exchange rate fluctuations applied by your card issuer or payment provider.

6. Faulty or misdescribed products

If you receive a product that is faulty, not as described, or not of satisfactory quality, please contact us as soon as possible. We may ask you to provide photos or a short description to help us assess the issue. You are entitled to a full refund (including delivery) if you reject the goods within 30 days, or to repair or replacement, or a price reduction or refund, in line with the Consumer Rights Act 2015. We will not charge you for the cost of returning faulty or misdescribed goods when we have asked you to return them. We may arrange a collection or reimburse your reasonable return postage cost upon receipt of proof.

7. Products that cannot be returned for hygiene reasons

For hygiene and safety reasons, we may not accept returns of certain products once the seal has been broken (e.g. opened bottles or capsules). In such cases, your right to a refund may be limited to situations where the product is faulty or not as described. We will inform you when you contact us if this applies to your product. Your statutory rights in respect of faulty or misdescribed goods are not affected.

8. Customers outside the United Kingdom

If you are ordering from outside the UK, different consumer laws may apply in your country. We will honour returns and refunds in accordance with this policy where applicable. You may be responsible for return postage and any customs or import charges. We recommend that you check your local consumer rights. For disputes, the applicable law and jurisdiction are as set out in our Terms of Service.

9. Questions and complaints

If you have any questions about returns or refunds, or wish to make a complaint, please contact us using the details in section 1. We will respond within a reasonable time (typically within 14 days). If you are a UK consumer and we cannot resolve your complaint, you may refer the matter to alternative dispute resolution or to the courts. You can also seek advice from the Citizens Advice consumer service or from Trading Standards.

10. Changes to this policy

We may update this Return Policy from time to time. The "Last updated" date at the top will be revised when we make changes. Changes will not affect returns that you have already validly requested before the change. We encourage you to review this page periodically.